What is a crisis?
Immediate Help
If you are thinking about harming yourself or others, please call 999 or visit your nearest Accident and Emergency (A&E) department immediately.
For non-emergency medical assistance, call 111. This free NHS service is available 24/7 to guide you to local crisis support services and provide health advice.
Helplines for Everyone
If you're in crisis and need someone to talk to, the organisations listed below offer free helplines. They are also available to provide advice if you're concerned about someone else.
Mental Health & Emotional Support
Samaritans
Working hours: 24 hours a day, 7 days a week
Website:
https://www.samaritans.org/
SANEline: Mental health support and advice
Working hours: 4:30 PM - 1:30 AM
No Panic Helpline
No Panic Helpline: Support for anxiety issues
Working hours: 4:30 PM - 1:30 AM
Suicide Prevention
Shout
Working hours: 24/7 textline for crisis situations
Hopeline: For people under 35 experiencing thoughts of suicide
Working hours: Mon-Fri: 10 AM - 10 PM; Sat-Sun: 2 PM - 10 PM
Email: pat@papyrus-uk.org
Youth & Young People
The Mix Helpline: Free support for young people under 25
Online: www.themix.org.uk/get-support
Childline: Support for anyone under 19
Young Minds: Helpline for parents concerned about their child’s mental health
Working hours: Mon-Fri: 9:30 AM - 4 PM
Substance Use & Addiction
Alcoholics Anonymous (AA): Support for individuals struggling with alcohol addiction
Email: help@aamail.org
Narcotics Anonymous (UKNA): Help for those affected by drug problems
Working hours: 10 AM - Midnight
FRANK: Honest drug information, available 24/7
Working hours: available 24/7
Online: www.talktofrank.com
LGBT+ Support
National LGBT+ Domestic Abuse Helpline: Support for LGBT+ people experiencing domestic abuse
Email: help@galop.org.uk
LGBT+ Hate Crime Helpline: Support for those affected by anti-LGBT+ violence
Email: hatecrime@galop.org.uk
Domestic Abuse & Violence
National Domestic Abuse Helpline
Working hours: 24/7
Housing & Homelessness
Shelter: Housing advice and support
Working hours: Mon-Fri: 8 AM - 8 PM; Sat-Sun: 8 AM - 5 PM
Bereavement
Cruse Bereavement Care: Support for anyone dealing with loss
Working hours: Mon-Fri: 9:30 AM - 5 PM; Tue-Thurs: 9:30 AM - 8 PM